Refund policy

Refund / Shipping Policy

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Returns

We offer both Brand New & Pre-Owned items online. All items will state their condition in the description amongst these terms; “Brand New” or “Pre-Owned”. If an item is listed as “Pre-Owned”, the photos will show it’s condition. We do not offer exchanges or returns on any items.

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Shipping
We ship to the PayPal confirmed/Credit Card billing address. Your billing & shipping address must match or your order will be cancelled.

Shipping fees will be determined by the size & weight of your purchased items. Your billing location will be factored in as well.

Taxes will be determined by your billing zip code.

Your item(s) will be shipped out within 2-3 business days via UPS which includes tracking. You will receive an email with tracking details once your order has been shipped.

Issues/Questions
Should you have any issues or questions, please contact us via email: info@commonground12.com

Make sure that you provide the following:
Order #
Email Used for Order
Name on the order